Frequently Asked Questions
Everything you need to know about your Alan Paine experience, from heritage knitwear care to global shipping.
How should I care for my Alan Paine knitwear?
To maintain the shape and longevity of your garments, we recommend hand washing in lukewarm water with a pH-neutral wool detergent. Always dry flat away from direct heat or sunlight. For our luxury cashmere and wool blends, specialized dry cleaning is also an option.
What is your international shipping policy?
We offer worldwide shipping. Delivery times vary by region, typically taking 3-5 business days for domestic orders and 7-14 business days for international destinations. Shipping costs and potential import duties are calculated at checkout based on your location.
How do I determine the correct size for my order?
Each product page features a detailed size guide with specific measurements for chest, waist, and sleeve length. Our garments generally follow a classic British fit; however, we recommend checking the 'Product Fit' description to see if a specific item is tailored or relaxed.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal. Please note that personalized or altered items are non-returnable.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your security.
Is your wool ethically sourced?
Yes, Alan Paine is committed to sustainable and ethical sourcing. We work closely with suppliers who adhere to strict animal welfare standards and environmental regulations to ensure our wool, tweed, and cashmere are of the highest ethical grade.